Methods
Flightwatch
Trip-saving success stories
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Never miss a meeting or your arrival back home with FlightWatch, boarding pass delivery, and personalized email alerts directly from your Executive Travel Consultant.
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FlightWatch alerts your Executive Travel Consultant of every flight update starting 24 hours before take-off. Every flight booked with Tripsmarter goes into FlightWatch. Flights are tracked in real-time until the flight lands and passengers deplane. Our weather monitor tracks weather patterns and anticipates delays before they occur, letting us notify a traveler of alternative solutions well before they leave for the airport.
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If a delay or cancellation occurs your Executive Travel Consultant immediately notifies the passenger and the passenger’s assistant via email or cell phone. If the status change is significant we immediately book the traveler on the next best alternative, as well as second and third backup options. The traveler is then notified of these choices and we advise on recommended action. Our clients are often onboard their backup flight while other travelers are still standing in line to get help at a ticket counter. At times we are even able to pull travelers off of delayed aircraft and put them on the next flight out, before the other passengers onboard even know about the delay.
Pricewatch
Smart spending made easy
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Time is money. Searching for airfares is time-consuming and frustrating. Airfares change up to four times per airline, per city pair, and per day. Further, depending on any of thousands of different sources at any point in time, each may have a different price and product. PriceWatch solves these problems and makes it easy.
Our innovative fare search and savings process is designed to find the most competitive fares from all available sources. First, our superior technology electronically searches 1500+ websites, all published and private fares, consolidator fares, discount contracts, and negotiated fares. Next our Executive Travel Consultant manually quality controls reservations for savings using advanced fare structuring techniques to ensure our clients get the best possible price. Executive Travel Consultants combine manual and automatic fare searches on each and every reservation to ensure that the best fares are found each time.
Additionally, our experience with supplier contracts and T&E expense policy will ensure you are in control of your travel spending. Tripsmarter's exclusive contracts and alternative ticketing sources will provide you with significant discounts that your company volume alone can not secure. We have discounts on most major air, car, and hotel suppliers, and always push to find the solution that is most ideal for you and your company.
Seatwatch
Comfort matters!
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Traveler comfort means increased productivity while on the road. Traveler comfort means that our clients are never stuck in the dreaded middle seat!
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Tripsmarter is committed to our travelers’ comfort by implementing SeatWatch on every reservation. With SeatWatch, when a client’s seat does not match their preference exactly at the time a reservation is made, we perform priority upgrade and seat checks both manually and electronically in real-time. These happen from the point of the initial booking up until the flight’s departure. Often seats are upgraded or improved the day of a flight.
SeatWatch ensures our clients get the most preferred seats according to their preferences for every flight. During this process your Executive Travel Consultant researches and selects the most preferred seat on the plane using the highly detailed seat maps and aircraft reviews.
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If we do not find a preferred seat with 48 hours of a departure we alert the client to discuss options. Since this program’s inception, none of our clients have been involuntarily stuck in a middle seat.
Agent 24
Around the clock and around the world
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Your Tripsmarter Executive Travel Consultant is your Agent 24/7 and is a worldwide travel expert who personally knows each traveler, and their flight patterns and travel preferences, the moment they hear a traveler's name. Executive Travel Consultants serve as your exclusive point of contact for anything relating to travel.
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Your Executive Travel Consultant's mission is to improve clients' lives by providing exceptional corporate travel consulting services. They do this by constantly adapting to exceed clients' expectations through empowered flexibility, personal accessibility, and resourceful intelligence. They deliver VIP high-touch service to every one of our clients from a central, personal, capable point of contact, 24 hours a day, 7 days a week.
Unlike other agencies that offer impersonal call centers with long hold times, we are available to our clients remotely at any time 24/7/365. We do not have call centers, phone systems, or complicated websites to navigate. You call one local number and always reach the person you trust most with your travel plans. We understand that business is worldwide and that our world is a 24-hour place. An effort to provide convenient, consistent, and outstanding service in such a place means we are each personally committed to being available to our clients at any hour of the day, on any day of the year.
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Beyond booking travel your Executive Travel Consultant consults on visa and health travel requirements, loyalty program management, unused ticket usage, and travel policy management and creation. Executive Travel Consultants attend a mandatory 8 weeks of ongoing education & training each year to stay ahead of the industry and insure our travelers have the most knowledgeable professionals in the business. Executive Travel Consultants are strictly committed to rigorous guaranteed response times regardless of the preferred line of communication.
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To the delight of our executive travelers and their busy assistants, we also handle personal travel requests (including award travel) for clients at no additional cost. This little extra ensures we develop lasting relationships with clients and their families for generations.
Upgrade: CONFIRMED
Simplified loyalty program management
An upgrade can often make or break a business trip while drastically reducing the cost of premium service travel. This is why an important part of SeatWatch is Upgrade: CONFIRMED, which automatically requests and tracks upgrades at ticketing for all qualified passengers. Travelers enjoy upgrades more often with access to priority waitlists and exclusive upgrade contracts not available online. In addition, our agents are experts at selecting the flights that are upgraded most often.
When upgrades are confirmed we send an alert to the client with their new Business or First class seat assignments. If, 48 hours before departure a traveler is still waitlisted on a critical flight, we send them an alert, allowing us to make the necessary changes to put them into the Business or First class seat they deserve.
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Your Executive Travel Consultant also provides full loyalty program support. This includes upgrades management, mileage award and sponsored award tickets, family travel, check-in and boarding pass delivery, personal travel discount negotiations, and innovative strategies to obtain and keep elite loyalty program status.